Support

Support Overview

csimsoft is committed to providing quality technical support, timely bug fixes, easy-to-understand product tutorials, detailed documentation and on-going online support to ensure that you are successful with Trelis.

Support is available through several ways:

  • Support packages
  • Software Maintenance Program
  • Tutorials
  • Forum
  • Frequently Asked Questions
  • My Account update notifications

Support Packages

csimsoft offers two technical support packages. Choose from a standard or premium package.

> Learn more about technical support packages.

Software Maintenance Program

Our team has participated in many meshing conferences, discussions, and projects for almost two decades.

> Learn more about the csimsoft Software Maintenance Program.

Tutorials

Trelis is a powerful tool with more under the cover than meets the eye. We are producing a growing number of tutorials that demonstrate how to use Trelis to prepare and mesh your models.

> Get access to csimsoft PDF and video tutorials on using Trelis.

Troubleshooting

Each system or network is different. Sometimes you just need a little help getting Trelis setup.

> Browse the list of troubleshooting tips.

Forum

The csimsoft forum is a great place to discuss topics with others in the csimsoft community. Find answers to questions about Trelis and other meshing challenges.

Forum Visit our forum.

Frequently Asked Questions

Here are a few of the frequently asked questions about Trelis. For more information, visit our forum where to discuss Trelis with others in the csimsoft community.

> See our FAQS.

My Account - Manage Your csimsoft Account

When you create an account on csimsoft.com you always have access to your software downloads in your My Downloads. Manage your csimsoft profile and preferences, and your software licenses.

> My Account